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AGE RESTRICTED PRODUCTS
It is illegal to purchase razor blades and razors in the UK when under the age of 18. By purchasing through our website you are confirming that you are over the age of 18 when purchasing these items. We use age verification services and reserve the right to cancel your order if you are under 18.

PAYMENT METHODS
We accept credit card (Visa, MasterCard, Discover, American Express and Switch/Maestro) and PayPal. Your credit card will be charged in the name of our company, Mutiny Shaving Ltd.

ORDERING

Order Online
Simply use this website to make a payment using your credit card/debit card. Remember, we utilise secure server and encryption technology so your personal details are safe.

Order by Phone
Simply call our order processing department on TBA with your Credit or Debit Card to hand. You can the talk to one of our highly trained Mutineers who will guide you through the process.

UK DELIVERY
Standard Delivery – Royal Mail First Class Post – £3.90 per order.
Packages will typically arrive within 3-5 working days

EUROPEAN DELIVERY
A postage charge of £6.00 for standard untracked delivery
Packages will typically arrive within 5-7 working days
(Be aware packages are currently being delayed beyond this time due to COVID 19)
European tracked delivery is an additional £3.00 on top of the standard charge
We cannot be responsible for any import duties that your order may incur, nor for confiscation by Customs in certain countries.

INTERNATIONAL DELIVERY
A postage charge of £7.00 for standard untracked delivery
Packages will typically arrive within 7-10 working days
(Be aware packages are currently being delayed beyond this time due to COVID 19)

To upgrade to a tracked delivery is an additional £5.00 on top of the standard charge
We cannot be responsible for any import duties that your order may incur, nor for confiscation by Customs in certain countries.

DELAYED OR LOST DELIVERIES
UK orders typically arrive within 3-5 working days (First Class Post). However, there can be delays in the Royal Mail network, especially in busy seasons e.g. Christmas or with adverse weather conditions during the Winter season and especially with the current Covid 19 status.

A lost parcel is a rare occurrence and typically an order that has not arrived in the time frames quoted above usually arrives a few days later. Please bear in mind that Royal Mail only declare a parcel as officially lost after 15 working days (25 days for overseas deliveries).

If an order appears to be delayed it is worth checking with your local sorting office to see if Royal Mail have attempted delivery and not left a calling card. They may also have left it on the premises e.g. behind a garden gate etc without leaving a calling card.

Please get in touch with us if your order has not arrived within Royal Mail’s lost parcel time frame outlined above.

The information displayed above is for retail customers only. For specific wholesale ordering and delivery, please
click here and log-in to your wholesale account. Alternatively, contact one of our mutineers at wholesale@mutinyshaving.co.uk.

RETURNS POLICY

Our 14 day returns guarantee:
Our 14 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund.

#For hygienic reasons we can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.

REFUNDS POLICY

Items returned under the 14 day returns guarantee:
Where you are withdrawing from your purchase up to 14 days after delivery, and there has been no error on our part we will offer a full refund or an exchange. Please note that we do not pay for the cost of returning the item to us.

HOW TO RETURN AN ITEM

Please follow the steps below to enable us to process your refund efficiently:

Please send us a note detailing the reason for return, your name, address details, telephone number and email address.

Wrap the item securely in its original packaging (if any).

Send the package to the address:
Returns Department, Mutiny Shaving Ltd, 289 Christchurch Road, Newport, United Kingdom, NP19 8BG

For your protection we recommend that you use a recorded-delivery service.

For credit card or PayPal purchases a refund will be credited to your account the same day we receive the returned item/s.

Please note: The information displayed above is for retail customers only. For specific wholesale returns and refunds, please
click here and log-in to your wholesale account. Alternatively, contact one of our tmutineers at wholesale@mutinyshaving.co.uk.

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